Enabling Path to Quality Excellence: A Deep Dive into Compliance Group’s Services as a Compliance Technology Provider
In meeting with our customers on their journey to Quality Excellence, Compliance Group provides significant depth and breadth of experience. In an ideal scenario, we assess a customer’s “as-is” vs “to-be” skillsets, business process workflows, digital technology roadmaps, and organizational culture. From there, we can co-create and execute a plan to remove/minimize friction while driving higher quality where needed in their value chain. Compliance is a by-product, and comes along for the ride.
While we wish every customer was organizationally ready to work with us to minimize all friction at once, most customers start by addressing one friction at a time. CG is very flexible in providing what our customers need, in the time, location(s), and methodology that fits their constraints.
In staffing, we have over 25 recruiters, with a vast network of experienced consultants who can be plugged in on short notice to meet customer. Our areas of experience are specialized, but cover many areas of the value chain, including Test Method and Process Validation, Computer Software Assurance/Validation, Plant Commissioning and Qualification, Lab Qualification, Manufacturing and Quality Automation, Enterprise IT (Master Data Management, Business Analysts, Solution Architects, etc across SAP, Siemens, Rockwell, PTC, Veeva, Salesforce, etc), Supplier/Internal Auditors, Regulatory, Clinical, and much more.
Our Strategic Business Process Consulting team can perform assessments to identify improvement opportunities across skill sets, processes, technologies, and Organizational Change Management (OCM). They can also recommend and/or provide modified SOPs; and help train and facilitate adoption.
Our Technology team is solution-agnostic, but has a wealth of experience in many different technologies for Design Control, Risk Management, Quality Management, Validation Lifecycle Management, Regulatory Pre-market and Post-Market, as well as newer technologies that bridge gapped workflows. This allows for the creation of Digital Threads for our customers, such as no code/low code, AI, digital ledger, tokenization, etc.
Finally, our OCM practice answers the question, “How do you sustain quality excellence?”. It is where our customers realize value through the adoption of a business process or technology change. We are mindset-driven and OCM methodology-agnostic. We modify, combine, and leverage different OCM methodologies, based on our customer’s specific needs and sub-cultures. Our OCM not only includes the traditional OCM services, but also launches professional development certification programs, which can be public or company-specific. In July 2024, we are launching a 13-month cohort styled “Problem Solving Leadership Development Program”, including five 3-day onsite sessions with executive coaching, virtual webinars, and a company sponsored project. Advocate Health and Jabil are some of our sponsors/hosts. We also plan to launch a 4-month “OCM certification program” externally, which we already use internally. Finally, we plan to launch “on-demand” training for many of the business processes (using technology) that we support.
While CG brings a lot of depth and breadth from its network and in-house resources, we take a very inclusive (vs exclusive) approach to partnering, similar to our agnostic approach to technology and OCM methodology. What’s important, is to solve the customer’s problem…regardless of partner, tool, technology, or methodology.