Ensuring Ongoing Success with Veeva Managed Services

After a successful Veeva implementation, keeping your system in top shape is crucial for maintaining efficiency and maximizing the benefits of your investment. Compliance Group (CG) Managed Services team provides exceptional administrative consulting services tailored to your needs. Whether you need assistance for your system administrator or complete system management, our team of experienced Veeva professionals is dedicated to ensuring your solution’s success now and for years to come.

Dedicated Expertise

Every member of our team is committed to deploying your solution quickly and effortlessly. With unmatched experience in transforming life sciences organizations through cloud-based solutions, our experts are among the best in the business. Our Managed Services team offers a wide range of expertise to support your Veeva environment:

• Configuration Changes: Adapt your system to meet evolving business requirements.
• Custom Report Creation: Generate insightful reports tailored to your specific needs.
• Data Management: Ensure data integrity and quality across your Veeva applications.
• Environment Management: Oversee and optimize your system environments.
• Tier 2/Tier 3 Escalation Point: Provide advanced support.
• Assistance with New Feature Implementations: Help integrate new features seamlessly.

Effective Release Management

Effective release management is crucial for maintaining system performance and user satisfaction. There are three types of Veeva releases that require coordinated management: general, project, and operational. Typically, customers adopt a release management strategy that aligns project and operational releases with Veeva’s predictable general release timeline.

• General Release: Regularly scheduled Vault release with a mix of auto-on and configurable features. Occurs every 4 months, or 3 times per year.
• Project Release: Release that deploys a new Vault application or major piece of functionality. Timing determined by the customer.
• Operational Release: Release that enables configurable features or fixes configuration glitches. Timing determined by the customer.

Best Practices for Release Management

• Comprehensive View: Think across Vaults to uncover interdependencies, streamline processes, and promote collaboration. This holistic approach maximizes the value of multi-Vault deployments.
• Critical Conversations: Keep communication channels open, especially with more remote work. Use tools like Zoom to gather input from business partners and involve end users with firsthand experience.
• Prioritization: Use a structured framework to focus releases on business-critical features. Common metrics include business value, regulatory impact, effort required, and the number of users benefiting.

By following these best practices and collaborating with Compliance Group, you can ensure your Veeva system remains efficient, compliant, and aligned with your business goals, ultimately driving success and value for your organization.